Cancellation & Refund

A conservative starter policy for reschedules, cancellations, and refunds.

This draft is intentionally practical and should be refined to match final business preferences before launch.

Adventure-Wagon may allow rescheduling when notice is provided with sufficient lead time and a mutually acceptable new date is available.

Customer cancellations may result in partial or full forfeiture of deposits or fees once a booking is formally confirmed, especially when the date was reserved and operational planning has already begun.

Weather-related changes may be handled through rescheduling when event conditions make safe or practical operation unreasonable.

If Adventure-Wagon must cancel due to equipment failure, safety concerns, or operator unavailability, the business will make reasonable efforts to reschedule or provide another fair resolution.